ThisTrip Sac – Refunds & Returns Policy
Effective Date: 01/15/2025
At Trip Sac, we are committed to providing high-quality travel bags that meet the expectations of our wholesale customers and event attendees. Please review our Refunds and Returns Policy carefully before making a purchase.
1. Wholesale Orders (Faire, AmericasMart, MAGIC Show, and Direct Site Orders)
Trip Sac primarily sells to approved wholesale buyers through:
- Online platforms like Faire
- In-person industry trade shows such as AmericasMart and the MAGIC Show
- Direct contact through our official website
Return Eligibility:
We accept returns only for damaged or defective items, and only within 7 days of delivery.
To be eligible:
- Items must be unused, in original condition, and in original packaging.
- You must notify us within 7 days of receiving the shipment.
- A photo of the damage and proof of purchase is required for return approval.
Approved returns will receive either:
- A replacement product
OR - A refund to the original payment method, at our discretion.
Return shipping costs are the responsibility of the buyer unless otherwise agreed.
2. Custom Orders
All custom-branded Trip Sac orders are final sale and non-refundable.
This includes any bags with logos, embroidery, or personalized features approved prior to production.
Please review proofs and design specifications carefully before approving a custom order.
3. Pop-Up Events & Public Trade Shows (Retail Sales)
Trip Sac bags purchased at:
- Online FLASH Sales
- Pop-up events
- Public vendor markets
- Public trade shows (not industry wholesale events)
are sold as final sale.
No refunds, returns, or exchanges are accepted for bags purchased at these events.
We encourage all event shoppers to inspect products prior to purchase.
4. How to Request a Return (Wholesale Only)
To request a return for damaged or defective goods:
- Click here to Contact Us with the subject line: Return Request – [Order Number]
- Include a description of the issue and clear photo(s) of the defect
- Submit the request within 7 days of delivery
Once your request is reviewed, we’ll provide further instructions, including where to send your return if approved.
5. Processing Time
Refunds for approved returns are processed within 7–10 business days after the item is received and inspected. Processing times may vary depending on your payment provider.
6. Contact Us
For any questions about this policy or your order, please contact:
Trip Sac Returns Team
Questions?: Contact Us
Website: www.tripsac.com
Please Note: By placing an order through Trip Sac or affiliated wholesale platforms, you agree to the terms outlined in this Refunds and Returns Policy.